Archives of Ontario: Code of Practice

Our Demonstrated Behaviours

RESPECT

• We safeguard the security and privacy of our customers’ personal information and requests.
• We are open and honest in our communication with the customer.

EFFECTIVE & EFFICIENT SERVICE

• We are eager and willing to deliver prompt service.

• We respect the customer’s time and will work collaboratively to fulfill the customer’s request to the best of our abilities.

VALUE

• We acknowledge the needs of our customers and support them with guidance, relevant resources and innovative tools.

• We never leave a customer hanging. Where it is not possible to fulfill a customer’s request, we provide guidance and information to help the customer find what they need.

Our Customers

• Associations
• Authors
• Business
• Commissions of Inquiry
• Genealogists
• General Public
• Government Officials
• Journalists/Media
• Law Enforcement Agencies
• Lawyers
• Ministries
• Private Donors
• Real Estate
• Researchers
• Societies
• Students
• Teachers

Our Practices are guided by:

• Archives Mission and Value
• Customer Service Charter
• OPS Values