Archives of Ontario: Code of Practice



Our Guiding Principles


Leadership


  • We are responsible for promoting and preserving the documentary memory of Ontario.
  • We provide public access to archival information while ensuring these materials are protected for generations to come.

Excellence in Customer Service


  • We deliver prompt, useful and courteous service to all.
  • We use our customers feedback to improve our service practices and standards.

Expertise


  • We use our extensive knowledge and expertise to assist customers and enhance their experience at the Archives.
  • We actively support and encourage learning, training and development among our staff.
  • We deliver expert advice regarding Government of Ontario recordkeeping.

Stewardship


  • We protect and preserve Ontarios priceless archival collection of documents, photographs and other materials.
  • We identify records and items from today that are worthy of preservation.
  • We ensure that our methods of storage keep pace with and exploit the benefits of changes in technology.
  • We manage our operations in a fiscally responsible manner.

Respect


  • We are committed to the fair, honest and considerate treatment of all.
  • We safeguard the security and privacy of our customers personal information and requests.

Accountability


  • We report regularly to Ontarians on our efforts, initiatives and service standards.

Our Customers


  • Associations
  • Authors
  • Business
  • Commissions of Inquiry
  • Genealogists
  • General Public
  • Government Officials
  • Journalists/Media
  • Law Enforcement Agencies
  • Lawyers
  • Ministries
  • Private Donors
  • Real Estate
  • Researchers
  • Societies
  • Students
  • Teachers

Our Practices are guided by:

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