We will respond to all customer concerns and
inquiries by telephone, letter, e-mail, fax and in
person, in keeping with government standards:
Correspondence (Includes fax, mail and email)
All correspondence will be answered within
fifteen working days of receipt. If a conclusive
response is not possible within that time, an
interim acknowledgement with an anticipated date of
response will be provided within five working days
of receipt.
Mailing Address:
- The Archives of Ontario
134 Ian Macdonald Boulevard
Toronto, Ontario, Canada
M7A 2C5
Email Address:
Fax Number:
Correspondence Online Form
Telephone
Your call will be answered by the third ring, and
you will have the option of reaching a person. Your
call will not be redirected more than once. All
calls will be returned within one working day.
- 1-800-668-9933 Toll-Free Number (Ontario
only)
- 416-327-1600
Inquiries by Media
Register Online
Register as an Archives of Ontario Researcher
If you are planning a visit to the archives for the first time, you are able to pre-register prior to your arrival.
Walk-in Services
You will receive staff-assisted service in the order of your arrival
and will be told the expected waiting time. The best times to receive
quicker service will also be posted.
Customer Feedback/Complaint Resolution
Your complaints will be documented and acknowledged within two
working days and, with each contact, you will have the opportunity to
provide feedback on our service.
To download a customer complaint form which you can fill out and send
in:
return to top of page
