Customer needs

To satisfy our current customers, anticipate their needs and the needs of future customers, we strive to:

• Collect improved information about our customers' needs and expectations as it relates to digitization
• Review and streamline systems , services and processes to better meet our customers' needs for digital records
• Develop new educational resources for use in Ontario schools.
• Develop a plan to focus our outreach activities where they will have the greatest impact.

Access to digital records

We are committed to making our digital records available to a wide range of customers and members of the public. We aim to:

• Provide open access, free of charge where possible
• Explore business models for paid service and revenue generation

Intellectual Property

To protect Intellectual Property and Copyright:

• We will obtain permission and copyright for records we intend to digitize that fall within copyright.
• Where rights holders cannot be identified or permission obtained, we will restrict access to the materials.