| Archives
of Ontario
Customer Service Guide 101
Researchers are reminded that they are working with historical
records which are unique and often very fragile. These rules
outline your responsibilities as a researcher to help us
preserve the holdings of the Archives of Ontario. Please
note that these rules apply to all the Reading Rooms of
the Archives of Ontario, and apply to both researchers and
staff.
- Personal belongings including briefcases, oversize purses,
backpacks, folders, umbrellas, and outerwear such as overcoats
and raincoats must be stored in the cloakroom and/or lockers
in the Registration area on the ground floor.
- Small purses, wallets, research notes, personal computers,
and personal dictation or recording machines may be taken
into the reading rooms. Cameras, including digital cameras
and video cameras, are not permitted in the Reading Rooms.
For preservation reasons, the use of digital scanners
is prohibited. The Archives of Ontario is not responsible
for lost or stolen items.
- Eating and drinking are prohibited in the Reading Rooms.
This includes chewing gum and candy. Smoking is prohibited
throughout the building. Eating is permitted in the Registration
area at the tables provided, and smoking is permitted
outside the building.
- Archives of Ontario material MUST NOT be removed from
the Reading Rooms. We reserve the right to inspect bags
and folders when you leave the Reading Room.
- Records are delivered to researchers in the Reading
Rooms upon submission of a request slip for each container/volume
required. Only six containers/ volumes will be supplied
to a researcher at one time in the Main Reading Room,
and only one container/volume at a time in the Special
Collections Reading Room. Please speak with a Reference
Archivist for more information.
- The Archives of Ontario provides various copying services
subject to copyright, donor agreements and the physical
condition of the records. If you require reproductions
please refer to Archives of Ontario Customer Service Guides
106: How to
Order Reproductions, and 105: Reproduction
Services and Fees or speak with a Reference
Archivist.
- All researchers are responsible for refraining from
discrimination and harassment, including sexual harassment,
offensive remarks or other actions that create intimidating
or hostile conditions for other researchers or Archives
staff.

Handling Archival Records
- Before examining archival records, users should remove
any dangling jewellery, identification cards, etc., which
may come in contact with the record.
- Do not apply hand lotion or cream prior to handling
archival records. After eating, wash and thoroughly dry
hands before working with archival records.
- ONLY PENCILS MAY BE USED TO TAKE NOTES. The only exception
is for Archives staff who may need to sign documents with
pens.
- Archival records should only be viewed on the research
tables available in the Reading Rooms that provide clean,
uncluttered surfaces with adequate note-taking space.
- Please leave archival records flat on the table surface
as much as possible. Avoid letting records overhang past
the table's edge.
- Use the white cotton gloves provided. These may be required
for some records in the Main Reading Room, and are required
for ALL records in the Special Collections Reading Room.
- Always handle archival records with both hands to ensure
the safety of the record. Only one archival record should
be handled at a time. If records are kept in files, handle
only one file at a time. Do not remove documents from
folders. If you have a question about a document, ask
the Reference Archivist to come to your table; do not
bring the document to the Reference Desk.
- Handle records carefully and deliberately. Never flip
archival records like magazine or newspaper pages. Move
the records by sliding them from one pile to another.
Replace them in the same way when you are finished, sliding
them back into their original order.
- It is imperative that you maintain the order of the
archival records you are using. Do not change the order
of the files within a container, or items within a file.
- Do not write on archival records. Avoid placing your
note-taking pad on top of records or leaning directly
on archival records. Tracing maps or other records, or
the use of “post-it” or other self-sticking
notes, staples or paper clips on archival records is not
permitted.
- Avoid forcing volumes open to 180º so they lie
flat. Preserve the binding of volumes by using Reading
Room equipment such as weights, book cradles or book wedges.
The Reference Archivist or Archival Assistants will demonstrate
the proper use of these aids.
- Certain types of archival records, such as rolled items,
blueprints and glass plate negatives, have special handling
needs. The Reference Archivist or Archival Assistants
will offer guidance to researchers handling these records.
If you have any questions about handling archival material,
staff would be happy to answer your questions or assist
you in any way.

The use of Archives of Ontario materials and facilities
is your right. However, we reserve the right to cancel user
privileges should any violation of the above regulations
take place. All researchers, by signing their registration,
agree to abide by the above-mentioned regulations. |