Reproduction Services and Fees

Archives of Ontario
Customer Service Guide 105

• Introduction
• Copyright Policy
• Certified Copies
• Postage and Handling Fees
• Fax Charges
• GST
• Payment Policy
• Price List
• Guide to Reproduction Processes

Introduction

For details on reproduction services and fees, please consult the attached Price List and Guide to Reproduction Processes. Note that not all services are necessarily available in all circumstances. Factors such as the physical condition of the records, copyright restrictions, etc. may prevent some or all of the reproduction processes from being offered.

If the service you require is not listed, please consult with a Reference Archivist to determine whether we are able to accommodate your requirements. Custom order charges will be negotiated on a case-by-case basis.

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Copyright Policy

Copies are provided for research or private study purposes only. Please consult Customer Service Guide 108: Copyright and Your Research and submit a Request for Permission to Publish, Exhibit or Broadcast form if you are planning to use any copy for purposes other than for research or private study.

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Certified Copies

If you require a certified copy of a document for legal purposes, an additional charge of $25.00 will be applied for each certification.

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Postage and Handling Fees

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Fax Charges

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GST

A Goods and Services Tax (GST) will be applied to each reproduction and certification order.

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Payment Policy

• An invoice will be mailed upon completion of reprographic services for all non-pick-up orders. Orders will be mailed to the customer upon receipt of payment in full.
• Invoices are due upon receipt. A second notice will be sent out 30 days after invoice date if still unpaid. Government of Ontario collection procedures will be followed if payment is not received 30 days after second notice has been issued.
• Payment may be made in cash (Canadian dollars) and by debit card in person only. Personal cheque or money order (Canadian dollars) made out to “Minister of Finance” accepted in person or by mail. Visa, Mastercard and American Express accepted in person or by telephone, or through the secure website found at the bottom of your invoice.
• Payments processed by credit card and subsequently declined by the cardholder will be invoiced directly to the customer.
• Customers who are picking up their orders will be called or notified by mail when their copies are ready. Orders being picked up must be paid for in full at time of pickup.
• For all mail out orders over $5.00, a postage and handling charge will be applied to each order. Customers will be charged the actual service cost when they request delivery by other than regular postal service.
• Pre-payment is accepted only for certification fees. However, to help expedite mail orders, customers may wish to leave a credit card number at the time of ordering. Reproductions will then be mailed immediately, and the cost of the reproductions will be charged to the credit card.
• Ontario Government ministries and scheduled Agencies may use their Government Purchasing Card, use journal entry or issue purchase orders to cover the costs of their invoices/charges.
  Note: Goods and Services Tax (GST) does not apply to Government orders.

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Price List (June 2007)

1. Please indicate delivery via FTP is preferred process when placing order.
2. Prints are created on Premium Satin or High Gloss paper, and yield reproductions similar to photographic prints.
3. Rush service available for orders of 10 items or less. Turnaround time is 2- 4 business days (subject to restrictions - please inquire when ordering).

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Guide to Reproduction Process (February 2007)

To view the Reproduction Process Guide click here.

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