Sending an Enquiry

If you are unable to answer your research question using our website, you may wish to send us an enquiry. No matter what your information need, it is often best to contact the Archives in advance of making your first visit.

• Advise you whether there may be records at the Archives relating to your enquiry.
• Explain how you can access the records you need.
• Advise you whether the records you require are stored on-site (retrieved hourly) or whether they have to be called in from another building (retrieval time: 2-3 days). If you know which boxes you need, these can be ordered prior to your visit.
• If we do not have records relating to your enquiry we may be able to refer you to another archives or institution that can help you.

Due to limited resources, Archives staff cannot conduct detailed searches for you. However, we can tell you whether we hold records that are relevant to your enquiry or advise you about possible alternative sources.

• Telephone Enquiries
• Written Enquiries
• E-mail Enquiries

Telephone Enquiries:

Telephone enquiries may be made on weekdays between 8:15 a.m. and 5 p.m., Eastern Time. We can be reached at:

• Toll Free: 1-800-668-9933 (Ontario Only)
• 416-327-1600

Written Enquiries:

You may send a written enquiry by letter, fax or e-mail. When sending a written enquiry, please be as specific as possible. In most cases, we will respond to your request within 14 days. Do not include a self-addressed or stamped envelope.

E-mail Enquiries: