Government of Ontario     |    

Ministry of Public and Business Service Delivery

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We will respond to all customer concerns and inquiries received by telephone, letter by mail, electronically , and in person, in keeping with government standards.


All correspondence will be answered within fifteen working days of receipt. If a conclusive response is not possible within that time, an interim acknowledgement with an anticipated date of response will be provided within five working days of receipt.

Mail Address:

The Archives of Ontario
134 Ian Macdonald Boulevard
Toronto, Ontario, Canada
M7A 2C5

Click here to submit an inquiry


Your call will be answered by the third ring, and you will have the option of reaching a person. Your call will not be redirected more than once. All calls will be returned within one working day. 1-800-668-9933 Toll-Free Number (Ontario only)

Customer Feedback/Complaint Resolution

Your comments will be documented and acknowledged within two working days and, with each contact, you will have the opportunity to provide feedback on our service.

To download a customer comments form which you can fill out and send in:
Click here for a version in Adobe PDF format.

Inquiries by Media:

If you are a member of the media looking for information, please contact our MPBSD issues management and media relations team at: