We will respond to all customer concerns and inquiries by telephone, letter, e-mail, fax and in person, in keeping with government standards:
All correspondence will be answered within fifteen working days of receipt. If a conclusive response is not possible within that time, an interim acknowledgement with an anticipated date of response will be provided within five working days of receipt.
The Archives of Ontario
134 Ian Macdonald Boulevard
Toronto, Ontario, Canada
Your call will be answered by the third ring, and you will have the option of reaching a person. Your call will not be redirected more than once. All calls will be returned within one working day. 1-800-668-9933 Toll-Free Number (Ontario only)
Customer Feedback/Complaint Resolution
Your comments will be documented and acknowledged within two working days and, with each contact, you will have the opportunity to provide feedback on our service.
To download a customer comments form which you can fill out and send in:
Click here for a version in Adobe PDF format.
Inquiries by Media:
If you are a member of the media looking for information, please contact our MGCS issues management and media relations team at: