Government of Ontario     |    

Ministry of
Government and Consumer Services

Customer Feedback banner

We asked. You commented. We listened.

In 2017, the Archives of Ontario conducted a public Customer Service survey to evaluate overall customer satisfaction and to identify key factors currently influencing customer experience at the Archives.
Over 500 people graciously completed the survey. Thank you to everyone for your valued feedback!

The Results
Overall, customer satisfaction ranked very high with 85% of respondents satisfied with the service provided by the Archives of Ontario. Your input also identified the following three areas as opportunities for improvement in our services:

  • Customer Experience and Access
    • 21% of respondents find it difficult to access records at the Archives
  • Increased Digital Content Online
    • 45% of respondents aim to access records online
    • 25% of respondents cited limited “availability of records” as a barrier to access
  • Website Experience
    • 80% of respondents rely on the website and online databases when searching for records
    • 22% of respondents indicated that the website is not easy to navigate

What We Heard
Over the last year, the Archives developed a three-year Customer Experience Strategy to address these areas. The goals of the strategy are to enhance:

  •  Customer Experience and Access
    • Continually improve  user experience and access to collections
  • Increased Digital Content Online
    • Increase availability of popular archival records online
    • Expand digitization of popular collections through partnerships
    • Increase use of social media and YouTube
  • Website Experience 
    • Refresh the look and feel of our public website integrating with other channels
    • Continue to improve our website for French language customers and those  requiring accessible formats 
    • Improve access to the Archives of Ontario web pages by enhancing search engine optimization

What's Next
On a yearly basis, we will be sharing our progress on how we are reaching our goals to enhance your experience with and access to the Archives of Ontario!

Since developing our Customer Experience Strategy, in 2017-2018 we:

    • Successfully completed another annual release of marriage and death records online through

      • Free access to the records are available in our Reading Room and through Ontario public libraries
    • Provided access to over 50 previously inaccessible sound and moving image records through our YouTube channel
    • Launched a review of our services to determine ways of improving customer access

What's New for 2018-2019

Your feedback continues to be important to us!
Here are some of the digital initiatives we completed this past year aimed at enhancing access to our collections and improving our online user experience:
In 2018-2019 we:

  • Released five new Archives of Ontario data sets on the Government of Ontario Open Data Catalogue. They include:
      • Archives Descriptive Catalogue

        We are the first archives in Canada to make its archival catalogue available as an open data set!

      • Government of Ontario art collection
      • Archives of Ontario photographs and maps
      • Immigration Records (1865-1883)
      • Second Heir and Devisee Case Commission Files

      Combined, these data sets have been downloaded over 1,200 times. An open data webpage on the Archives' website was also created and provides easy access to our data sets.

  • Uploaded another 25 new videos from our collections to the Archives of Ontario YouTube channel.
  • Digitized and posted the Ontario Budgets, dating back to 1893 on the Digitized Government Publications page of our website.
  • Released the 1929 to 1932 and 1937 Ontario marriage registration records and the 1939 to 1942 and 1947 Ontario death registration records on website.

    Free access to the records is available in our Reading Room and through Ontario public libraries

We also acquired and processed the following collections now available through the Archives' Reading Room:

  • F 4704 John McNeill Fonds
    • Fonds consists of the professional and personal records of press photographer, John M. McNeill.
  • F 4464-11 Ontario Dairy Princess program records
    • Series consists of records created by members of the Ontario Milk Marketing Board responsible for the daily operation of the Ontario Dairy Princess program.
  • F 4355 Paul W. Bennett fonds
    • Fonds documents the activities of the Ontario School Board Reform Network and its impact on the education system in Ontario.
  • F 4432 Robert W. Runciman fonds
    • Fonds consists of records documenting the political and legislative career of Robert W. Runciman, Progressive Conservative member of the Legislative Assembly for Leeds-Grenville from 1981 to 2010.
  • F 4700 J.C. Smith fonds
    • Fonds includes negatives documenting people, architecture, animals, and other subjects in and around Ridgetown, Ontario by amateur photographer J.C. Smith.

We also want to keep the conversation going and encourage feedback on how we are doing. If you have any comments or ideas, you are welcome to send them to us by email at: 
Thank you!